We're sorry things didn't work out for you. Here’s the return policy for our brands:
- Amorium - 14 days within order date
- BC - 30 days within order date
- Bebe - 21 days within order date
- Bianca Colletti - 15 days within order date
- Coach - No returns
- Genetic - 14 days within order date
- Gucci - No returns
- Kate Spade - No returns
- Marisa Kenson - 14 days within order date
- Michael Kors - No returns
- MK Boho Chic - 14 days within order date
- MK Go Wear - 14 days within order date
- MK Jewelry - 14 days within order date
- NYDJ - 30 days within order date
- Related Garments - 14 days within order date
- Seychelles - 30 days within order date
- Sheri Bodell - 10 days within order date
- Slimsation - 10 days within order date
- Tory Burch - No returns
- Walter Baker - 14 days within order date
Here's the fine print. All original tags must be attached. For hygiene reasons, pierced jewelry is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact. Cosmetics and Skincare products must be used and the seal must be intact. Received a faulty item? We're sorry to hear that, please contact us via email@example.com with further details of the issue within 30 days of receiving your order. One of our customer care agents will be more than happy to look into this for you. Please follow the process below for returning your parcel to us.
- Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
- Cover your address label with the returns label which will be sent to you from info firstname.lastname@example.org.
- Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
- Keep your certificate of postage safe as you will need this as your proof of return.
- Please note that returns will be made at your own cost.
We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.
Refunds and Processing
It can take up to 30 days from the date of your return for your parcel to be delivered back to our partner’s warehouse and processed.
On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer).
We’ll make sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
Tracking your return
We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.